Payments
All orders are in New Zealand dollars.
Credit card payments are processed by PayPal, the world’s largest and most reliable online payment system. If you do not have PayPal account you can sign up at www.paypal.com, however your credit card will still be accepted without an account.
Payments can be made through internet banking. There is an option you can select in the shopping cart to pay directly into our bank account.
Our personal guarantee
All of our products are made to the highest standard using the best quality materials available and each piece is hand-crafted by skilled, qualified and experienced upholsterers.
We guarantee our workmanship, so if you have any issues whatsoever with the quality we’d like to hear from you.
Returns and exchanges – custom made orders
All orders are custom made especially for you. Once an order has been placed we cannot unfortunately cancel it, provide a refund or an exchange, for a change of mind.
We therefore strongly suggest contacting us to discuss options or for fabric samples if you are unsure of colour and texture.
Lead times
The lead time for each item is included on the product page. In general, we can usually deliver within four weeks of purchase (unless stated) and if this changes we’ll let you know.
Freight costs
We aim to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact us and we will do our utmost to resolve any issue.
We have a set delivery charge for all items. Most of our products are furniture items which are considered large and heavy items by courier companies. If your purchase is for a smaller product, contact us and we can request a quote for delivery direct to your door.
New Zealand standard delivery charges are:
Auckland – $80
Wellington – $180
Rest of North Island – $200
Christchurch – $210
Rest of South Island – $260
Upholstery pick-up and delivery in the Auckland area:
For re-upholstery items, we charge a $120+gst pick-up and delivery fee in the central Auckland area or $140+gst for central North Shore. Please contact us with your address for wider Auckland and apartment prices.
International delivery
Please contact us for delivery outside of New Zealand.
Cancellation of order
If for any reason we are unable to fulfil your order we reserve the right to cancel the order and will process a full refund.
Privacy
The privacy of your customer data, orders and credit card details are important to us. These will not be disclosed or sold to any third party.
Credit card details are not stored anywhere on servers.
Your credit card details are processed in real time by an independent payment gateway authorized by our bank, using encryption and are fully compliant with the Payment Card Industry Data Security Standard (PCI DSS).